Frequently asked questions

We're a website development and hosting provider offering top-tier web services without the top-tier price. Whether you're getting online for the first time or upgrading an existing site, we build professional websites from scratch, with ongoing hosting and support from day one.

No! We don't use low-code/no-code tools like WordPress. Every site is bespoke, built from the ground up, giving you a superior end product with far more customisation than any template could offer.

Absolutely. If you have your own designs, we'll build to your exact specification. Alternatively, our designer Olivia will collaborate with you to visualise your perfect layout from start to finish.

Once the design is approved and the specification finalised, we get started immediately. The first draft is typically ready within 10 working days, and your site is usually live within 24 hours of final sign-off.

Yes! Dynamic pages connect to our CMS portal, allowing you to publish your own content instantly, for free. For deeper changes like new pages or features, we'll provide a quote, usually much less than the original build cost.

New customers can reach us via our contact page. Existing clients receive a dedicated support email address and contact number. We respond to all messages within 24 hours.

Absolutely, we support up to 10 mailboxes per domain. For example: sales@yourcompany.co.uk, contact@yourcompany.co.uk, support@yourcompany.co.uk.

Our standard hosting package is £17.99/month for fully managed hosting. Build costs vary by scope and content, but we promise to beat any like-for-like quote. Full pricing is on our Pricing page.

There's no long lock-in contract. If you decide to leave, just let us know and we'll help transfer your domain and provide your content so the move is as smooth as possible.

Yes. While our team is based in South Wales, we work with clients across the UK. Everything from design calls to support is handled remotely, so location is never a barrier.

Every site we build is fully responsive and tested across devices and screen sizes. We also follow accessibility best practices, including support for reduced motion preferences, so your site works well for all visitors.

It's a short, no-obligation chat where we learn about your business and goals, then put together a few prototype designs for your new site at no cost. There's no pressure to proceed afterwards.

Get in touch via our contact page with any additional questions, we're always happy to help.